Refund Policy

1. Nature of This Site

BitdefenderConsumerVoice.com is an independent consumer advocacy platform. We do not process payments, sell Bitdefender products, or handle subscriptions. Any purchases of Bitdefender software are made directly through Bitdefender or authorised resellers.

2. Bitdefender Refund Policy

Based on consumer reports and Bitdefender's published policies, the following general guidelines apply to Bitdefender refund requests:

• Bitdefender typically offers a 30-day money-back guarantee on new purchases made directly through their official website.
• Refund requests must be submitted within 30 days of the original purchase date.
• Auto-renewal charges may be eligible for a refund if disputed promptly — typically within 30 days of the charge.
• Refunds are generally processed within 5–10 business days after approval.

3. How to Request a Bitdefender Refund

To request a refund from Bitdefender directly:

• Log in to central.bitdefender.com and navigate to My Subscriptions.
• Contact Bitdefender support via live chat or email with your order number.
• If unresolved, contact your bank or credit card provider to dispute the charge.

4. Our Role

We can help you document your experience and provide guidance on the refund process. If you have submitted a contact form on our Site, we will respond with advice within 1–2 business days. We cannot process refunds on behalf of Bitdefender.

5. Contact Us

If you need assistance navigating a Bitdefender refund, please contact us at www.bitdefenderconsumervoice.com/contact. Contact Us.